A Guide for Families and Caregivers

Please rate your skill level in the areas below by clicking the appropriate circle for each of the following questions.

Legend:
1 - Never, 2 - Seldom, 3 - Unsure, 4 - Sometimes, 5 - Usually

1. I quickly recover from emotional imbalance.
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2. I am open to feedback, learning and coaching.
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3. I adapt to changing situations.
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4. I read my audience, adjust my presentation accordingly, and am sensitive to cultural and gender differences.
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5. I prepare thoroughly, knowing and understanding my material before I present.
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6. I demonstrate professionalism, self-confidence and authenticity.
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7. I use humour when appropriate to maintain lightness, aliveness and creativity.
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8. I manage available time by balancing schedule with objectives.
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9. I listen to what they are saying and how they are saying it. I pay attention to what they are not saying.
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10. I empower others to solve their own problems and solve their own issues.
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11. I interpret body language to take appropriate action to enhance connection.
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12. I practice the use of reflective listening so that everyone is heard and understood, and assumptions are clarified.
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13. I effectively use silence as a tool to enrich the process.
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14. I’m empathetic. I can put myself in other’s shoes.
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15. I acknowledge, support and validate others as appropriate.
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16. I effectively facilitate development of ground rules and enforce them.
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17. I use ‘problems’ that participants share as learning opportunities.
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18. I effectively read the underlying dynamics of a group.
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19. I effectively evoke participation.
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20. I let the group own their processes. I don’t compete for their attention.
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21. I am aware of my body language when engaging participants.
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22. I effectively build trust-get the group comfortable and connected with itself.
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23. I am sensitive to group energy and how to manage it.
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24. I effectively maintain a safe space-physically and emotionally.
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25. I honour my group’s knowledge and experience and encourage them to share it with one another.
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